CUSTOM HARDWARE
AI Product Development, Engineering, Prototyping And Manufacturing Services
FAQ
Who will be in charge of communication with the customer during the development phase at Lese? What is the communication method? How to get timely support?
At Lese, we prioritize effective communication during the development phase to ensure smooth collaboration with our customers. Here’s how we handle it:
- Point of Contact
A dedicated project manager will be assigned to your project. The project manager acts as your primary point of contact throughout the development phase, ensuring all your requirements and feedback are addressed promptly. - Communication Methods
We use email for regular updates, and scheduled video or phone meetings for detailed discussions. Frequency of updates and the platform used will be agreed upon based on your preferences. - Timely Support
Our project manager is supported by a team of engineers and specialists who are readily available to address technical or logistical issues. For urgent matters, we provide a direct escalation contact, ensuring real-time support when needed.
By structuring our communication this way, we aim to provide seamless support and keep you informed every step of the way.
How long does it take to receive a reply after submitting requirements?
We will contact the customer within 24 hours by email to clarify any customer requirements and provide guidance on the next steps of cooperation.
How does your privacy policy work?
Our privacy policy is designed to ensure the protection of your personal data while providing transparency about how we collect, use, and store your information. Below is an overview of our privacy practices:
- Data Collection
We only collect data necessary to provide our services, such as contact details, payment information, and usage analytics. This information is gathered through secure and consent-based methods. - Purpose of Use
The data collected is used to improve our services, process transactions, and communicate with you effectively. We do not sell or share your data with third parties without your explicit consent. - Data Protection
We implement robust security measures, including encryption and regular audits, to protect your information from unauthorized access or breaches. - Your Rights
You have full control over your personal data, including the right to access, update, or delete it. If you wish to exercise these rights, please contact our support team. - Cookies and Tracking
We use cookies to enhance your experience on our website. You can manage or disable cookies through your browser settings. - Policy Updates
Any changes to our privacy policy will be communicated to you, ensuring you are always aware of how your data is handled.
For more detailed information, please review our Privacy Policy or contact us at [privacy@lese.com].